Salorix BPO
Services

Outsourcing solutions designed around your business.

Every organisation has different customers, processes, performance expectations, and operational challenges. Salorix BPO develops flexible solutions that align with your specific objectives rather than forcing your business into a standard package.

01

Lead Generation

Targeted B2B and B2C customer-acquisition support, including prospect identification, campaign engagement, qualification, and lead delivery.

  • Prospect Identification
  • Campaign Engagement
  • Lead Qualification
02

Inbound Contact Centre

Professional handling of inbound calls, enquiries, qualification, routing, customer support, and campaign-specific interactions.

  • Call Handling
  • Routing & Triage
  • Customer Support
03

Outbound Contact Centre

Outbound prospecting, telemarketing, customer follow-up, survey activity, reactivation, qualification, and sales-support services.

  • Prospecting
  • Follow-Up
  • Sales Support
04

Appointment Setting

Qualification, scheduling, confirmation, reminder, and follow-up support designed to help sales teams meet interested prospects.

  • Scheduling
  • Confirmation
  • Reminders
05

Customer Support

Voice and non-voice support for enquiries, service requests, account assistance, complaints, customer retention, and post-sale engagement.

  • Voice & Non-Voice
  • Retention
  • Post-Sale
06

Sales Verification

Independent customer verification, confirmation of qualification criteria, call recording, disclosure checks, and structured verification outcomes.

  • Verification
  • Disclosure Checks
  • Recording
07

Quality Assurance

Call monitoring, agent evaluations, campaign audits, coaching feedback, compliance observations, and performance-improvement reporting.

  • Monitoring
  • Coaching
  • Audits
08

Back-Office Support

Data entry, CRM management, research, reporting, administrative processing, document handling, and business-support functions.

  • Data Entry
  • CRM Ops
  • Reporting
09

AI Automation

AI-assisted calling, automated follow-up, customer-data processing, lead routing, CRM workflow automation, and operational integration.

  • AI Calling
  • Auto Follow-Up
  • Integrations

Let's build a solution around your requirements.

Speak with our team about a flexible, performance-driven engagement.

Request a Consultation